Zyxel Nsa310 Firmware 4.40
Sep 17, 2012 - ZyXEL NSA310 NAS and issues with the latest firmware. The firmware, 4.50, and were suggesting installing the previous version again – 4.40. 3/4 www.zyxel.com Downloading 4.25 Firmware Open an internet browser and login to your myZyxel account. Once in the account dashboard find the ZyWALL/USG router you wish.
Thanks for your interests. Please read the Release Note carefully before updating firmware or installing software. Also, please be aware Zyxel is not responsible for damages if firmware, software, or other files are not installed according to the Release Note instructions. You can click to download the Release Note. Notes to download the latest security gateway firmware: We've made some changes to better serve you. Please log into your myZyxel account to obtain the latest firmware, ZLD4.25 for ZyWALL USG security gateway.
Don't have an account yet?. Previous versions of firmware are still available on the Zyxel corporate website.
Back in April I upgraded to the ZyXEL NSA310 model. Quicker hardware and improved features made the £50 outlay worthwhile. After getting my Mac the other week I switched on the Time Machine option within the NSA310. Although the documentation for it stated a complex process for connecting the two up (although that documentation is now out of date – both the NAS firmware and version of OS X have moved on) I found that the NAS simply appeared in Time Machine. I set it up and the initial backup started.
Unfortunately, it stopped after the first few gigabytes and, although listed under Finder, I found that I was unable to re-connect. I thought this was a Mac problem but after signing onto my NAS via the web interface on my desktop PC (I’m not sure if you can that on a Mac) I realised there was something horribly wrong.
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I have 2 of these. I use them to backup to each other (as you know things go wrong, so I’ve got a backup of a backup)!
So I can tell you that what Zyxel is saying is BULL. I upgraded both of them to 4.50 at the same time. They both locked up after a few seconds or minutes. So no way did both drives fail at the same time. There is a way to access the data on them though.
You need to be able to read the JBOD format. I don’t think Windows is capable of doing this. Ubuntu can though, but you need to install a package called ‘mdadm ‘, so do sudo apt-get install mdadm and then reboot. The drive will then be perfectly readable as a normal drive. I have a fix for this though (seems to be working for me anyway).
You need to remove your drive from the NAS, boot it up and install the old 4.40 firmware (Google it). Access the drive as above, and delete the TWONKY directory.
Go in to the.system directory (. Files are hidden, so make sure you have hidden files viewable), and delete the.db files (database files). There’s also another ‘.’ directory that contains.db files, delete those files as well. Reinsert the drive in to your NAS and boot it up. Remove the ‘packages’ and reinstall them.
When the NAS has finished rebuilding the database (It’ll take some time) all seems to be fine. Well, I’ve not had a lockup for 3 hours yet. When you replace the drive, you’re just getting rid of all the bad stuff that Zyxel has installed on it, which is causing the lock-ups. If you want to check if it’s the drive or the NAS, just remove the drive and access the NAS and if the NAS it never locks up, you need to do what I’ve suggested. Hope this helps someone.
Sorry to dig-up a 6-months old article BUT There’s one thing that puzzles me over here: if Zyxel Support said that “the harddrive is faulty” why didn’t you connect it to a PC and test the drive with any HDD testing software regardless of what the SMART reported? Call me paranoid if you’d like, but the question remains. Or, just for testing purposes, leave it in the PC to monitor its behavior. If the drive stopped working in the NAS, then it should have stopped in the PC as well. If the HDD wouldn’t have stopped functioning while connected to the PC and assuming that the HDD was not a low powered “green” drive, then maybe, and just “maybe” as i don’t want to accuse Zyxel or their products of anything, the NAS’ power supply was not providing sufficient power for the drive. Anyway for a guy having HDD spares around and not testing the drive “identified” as faulty that’s kind of a bad mojo.
Just my two cents if it made any sense. The problem was that the NAS used a format for the drive which my Windows PC was unable to read and I was unable to find any (reasonably priced) software that would be able to. The HDD itself turned out to be fine – I ended up reformatting it and using it back in the NAS for a while. However, in the end, I gave up with the NAS and I’ve used the drive in my recent desktop build.
The original post was more about the ZyXEL service and the fact that the update had corrupted my data – something that others have reported but ZyXEL have never accepted. Indeed, they appeared uninterested in the root cause of my problem. Now, if anybody would like to buy my NSA-310 (or my NSA-210, which I still have) then they’re both available, reasonably priced 😉. Well David, I was asking about testing the drive let’s say “physically” (although this isn’t the correct term). Meaning that the testing software, even if it ran on Windows, DOS, Linux, doesn’t “care” about the filesystem the drive’s been formatted with. Usually, a harddrive has about 3 types of tests: Self test (quick and full), surface tests (read, write, write/read, read/write/read, and reinitialize disk surface) and seek test. These tests can be run even on a new harddrive that had no data on it ever.
Anyway I’m glad to see your issue had been somewhat resolved. 🙂 Maybe next time somebody tells you that “your drive is faulty”, you can test it and “slap” them with the results 😀. I’m fully aware of all that – however testing the drive wasn’t going to help. I was awaiting ZyXEL essentially because the data on the drive needed, if at all possible, saving. They concluded it was the hard drive not I – I made it clear I thought the firmware update had corrupted the drive contents. Following their advise and swapping did indeed correct the problem but only because it reformatted to the newer format drive that the NAS now uses (so I believe, anyway).
The fact that the drive is still in use does indeed prove that ZyXEL were wrong. But, yes, I could have tested earlier but because I was trying to get a fix to the existing drive so I could keep the contents I wasn’t interested in pursuing that path, until ZyXEL basically said I had to.
It’s a shame they never recognised that it was a format issue rather than a physical drive failure as there may have been a way after all for me to have retrieved my data. I have experienced exactly the same. I lost 10 years worth of family photographs for no reason. Windows could see the files but could not access them. With the “help” of their support desk they succeeded is loosing even the ability of windows to list the files.
Nsa310s
They send you a ticket via EMAIL but NO ONE EVER gets back to you!! I recently found some of My pictures on an old drive.
So I put them on the NAS and tried to use the Zyxel GOOGLE Drive Package to backup up to Google drive but that did not work. Nor could two of their “support” analysts provide any in sight or reason as to why it did not work. One month later no one has respond to that ticket either. That ticketing system is a waste of time Today I tried the auto upload to Flickr.
That does not work either ( lots of messages on Google about.this) Do Zxyel test anything they provide or are all their “packages” purely there to market pseudo functionality? These would be great NAS units if they did half the things they were supposed to do and it the company provide even the smallest modicum of support.
NOT IMPRESSED!!!!!!!!!!!!!!!!!! Hi ya Joe Well whadda ya know? Sorry to pick on you and as I’m not part of any zyxel, I’m will be pretty harsh on you. Now, considering that you had 10 years of photos and data on the drive, what were you thinking while updating/upgrading the firmware? I see that in this case the update/upgrade was more important than the actual (lost) data. Also, “NAS” means “Network Attached Storage”. NAS systems are networked appliances which contain one or more hard drives, often arranged into logical, redundant storage containers or RAID.
Network-attached storage removes the responsibility of file serving from other servers on the network. They typically provide access to files using network file sharing protocols such as NFS, SMB/CIFS, or AFP. Thus the cloud packages that you are crying about well they should be considered a “Bonus”. Anyway, if you’re so upset by the overall “unit” functionality, has it occurred to you to verify the features BEFORE acquiring it? 10 years of photos to go into oblivion it’s not that big-a-deal. I’m no lucky guy and I’ve had my share of lost data and faulty equipment. And, NO, I’m not affiliated with zyxel in any way, but forgive me for saying this “You asked for it”.
Nowadays, a NAS does have (bonus) additional features that extend their functionality past the LAN file sharing or media server capabilities. BUT, when you want to make a MAJOR change (yes, it’s a major with uppercase letters), such as Firmware update / upgrade, you need to search for more information on the actual process and BACK-UP the possibly affected data beforehand. This applies for ANY kind of device that hosts data, regardless of its age or level of importance. In the end, I’ll share with you my motto: “If it works, WHY fix it?” PS: Yes, I do own a Zyxel NSA-310, the 2 TB version. No FW updates, and work as it should.
Nsa310 Software
I had an NSA325 v1 in which a Seagate Barracuda 1TB drive failed so badly that it’s not even recognized as a device – let alone readable – on my desktop PC. There were various other oddities, and Zyxel replaced the v1 with an NSA325 v2 under warranty. I put in a brand new Western Digital Green 1TB drive and switched it on. It was recognized and the RAID started rebuilding. An hour later the RAID status changed to “Unknown” and the red indicator LED came on for the new drive, which is now also undetected by my desktop PC.